Helpdesk is experiencing issues

Incident Report for Fulfil.IO Inc.

Resolved

Zendesk seems to be back up and running.
Typeform (used for submitting new tickets is down)

Posted Dec 15, 2021 - 11:26 EST

Identified

The helpdesk system used by Fulfil (Zendesk) is experiencing issues. We suspect this is part of the broader AWS outage.

While Zendesk is experiencing issues, please use the fallback email below to submit support tickets.

Posted Dec 15, 2021 - 11:11 EST

This incident affected: Support and Helpdesk (Helpdesk (Zendesk)).