Shipping label generation when any item has 0 weight is resulting in an error page

Incident Report for Fulfil.IO Inc.

Resolved

The error should no longer persist if products on shipments have no weight or weight UOM set

Posted Oct 18, 2024 - 13:13 EDT

Monitoring

An update has been implemented and we are currently monitoring.

Posted Oct 18, 2024 - 10:49 EDT

Identified

We have identified the issue causing the error.

Posted Oct 18, 2024 - 10:14 EDT

This incident affected: Shipping Carriers (UPS, FedEx, USPS (Endicia)).