Login service seems to be experiencing issues

Incident Report for Fulfil.IO Inc.

Resolved

The authentication service is back to normal.

The 'magic links' have been turned off and you can now login with the standard workflow.

Posted Dec 15, 2021 - 11:46 EST

Monitoring

You should also be able to log in with your Google account (if it matches the same email as your Fulfil login).

Our authentication service provider (Auth0: https://status.auth0.com/) has confirmed that they are experiencing issues.

Posted Dec 15, 2021 - 10:40 EST

Identified

We can now confirm that the authentication service is experiencing an issue and we will be falling back to using magic links to login.

When you attempt to login, Fulfil will now send an email to you with a magic link that lets you login

Posted Dec 15, 2021 - 10:37 EST

Investigating

We are investigating reports of the authentication service being unavailable for users.

Posted Dec 15, 2021 - 10:36 EST

This incident affected: Authentication (Login service and SSO).